Customer services

If you have questions or complaints about your journey, please contact the transport company with which you are traveling. They can provide more information on timetables, fares and refund requests, and you can also register a complaint or report the loss of an item.

The transport companies would be more than happy to assist you. 

Telephone travel advice

You can easily plan your trip via our trip planner. If you still want someone on the phone, call 0900-9292 (€ 0.90 per minute, maximum of € 18.00)

Missed checkout?

• Forgot to check out with your OV chip card?
  Go to www.uitcheckgemist.nl and request a refund in 3 steps.
   
• Forgot to check out with your own debit card?
  Go to the "Manage Yourself" page on the OVpay website. Enter the payment reference for your trip. You can find this on your bank statement. Enter the debited amount shown. Click "Search Trip." Click "Adjust Check-in or Check-out" and follow the steps.

You cannot check in because the last payment with your debit card was not successful

So you have to buy a ticket from the bus driver. Prevent this from happening again on your next bus trip with the following 3 solutions:

1. Pay for your journey in the OVpay app or on www.ovpay.nl 
   When you open the app or look up your journey on the website, you’ll see a message indicating that an amount is outstanding. Once you pay the amount, you’ll be able to check in again with this card after approximately 15 minutes.
2. Wait until the amount has been deducted
   This will be attempted at least four times, spread over several days. If the deduction is successful, you can travel again using your payment card.
3. Hold your payment card against the card reader
   You’re not checked in yet, but OVpay is now trying again to deduct the amount. If successful, you’ll be able to check in again with this card after approximately 15 min.

Lost items on the bus?

Did you lose something on the bus? We are happy to help you find the item again. All items that are found, the transport companies Hermes and Arriva place in the iLost search engine. For found items, look here: East or West Brabant and Southeast Brabant.